Privacy Policy

Privacy Policy

Last updated September 24, 2018

This policy states the data we collect about you and how it is used and shared with other third parties. Please take time and read this PRIVACY POLICY carefully. This will apply to all interactions you will have with Alchestar and its products from now on.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We never get nor share your information with anyone.

Information and Data We Collect from You

When you use our Services, you may give us your contact information directly on our website, generally your name and email address. We also collect certain information and data, such as your application usage, access, session times and in-app purchases, your unique device ID, hardware type, the version of your operating system (“OS”), your device name, your name, email address and cover photos (if you have connected to Facebook or Google+), and your general (city/country) location (based on your Internet Protocol (“IP”) address). In addition, we create a unique user ID to track your use of our Service. This unique user ID is stored in connection with your profile information to track the Alchestar games you are playing. We may occasionally send you push notifications through our mobile applications to send you game updates, high scores and other service related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings. We may collect non-personal information about you through our Service. Such information may include your operating system type and version, and the time and date of your visit to the Service.

How We Use Your Information

Alchestar primary goals in using your information are to create your account, provide Services to you, troubleshoot, improve and optimize our Services, contact you, conduct research and create reports for internal use. We use information collected through our Service for purposes described in this Policy or disclosed to you in connection with our Service. For example, we may use your information to:

  • Create game accounts and allow users to play our games;
  • Identify and suggest connections with other Alchestar users;
  • Operate and improve our Services;
  • Understand you and your preferences to enhance your experience and enjoyment using our Services;
  • Respond to your comments and questions and provide customer service;
  • Provide and deliver products and services you request;
  • Deliver advertising and marketing and promotional information to you;
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • Communicate with you about promotions, contests, rewards, upcoming events, and other news about products and services offered by Alchestar and our selected partners;
  • Conduct and administer contests promoted by Alchestar;
  • Enable you to communicate with other users;

 

How We May Disclose Your Information to Third Parties

Alchestar does not share your personal information except as approved by you or as described herein. We may share information we collect or derive with third parties for the following purposes: With service providers that perform services on our behalf, including the ones referenced above under “Third Party Services”; With our affiliates; For analytics and research purposes; In response to subpoenas, court orders, or other legal processes; To protect our or a third party’s legal rights, investigate fraud, or to defend against a legal claim; As part of a business transfer such as a merger, acquisition, or at bankruptcy; We may share aggregate or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties; and We may use analytics services provided by third parties, including Google Analytics. These service providers may use cookies to collect information about your online activities across this and other sites over time for non-advertising purposes. To learn more about how Google analytics collects and processes data and the choices Google may offer to control these activities, you may visit http://www.google.com/intl/en/policies/privacy/partners/.

Ad Serving Technology

Alchestar reserves the right to use and disclose the collected non-personal data for purposes of advertisement by Alchestar or Alchestar partners and contractors. Alchestar may employ third party ad serving technologies that use certain methods to collect information as a result of ad serving through Services. Alchestar or third parties operating the ad serving technology may use demographic and location information as well as information logged from your hardware or device to ensure that appropriate advertising is presented within the Service. Alchestar or third parties may collect and use data for this purpose including, but not limited to IP address (including but not limited to for purposes of determining your coarse location), Device ID, MAC, software, applications, hardware, browser information, internet and on-line usage information and in-game information. The foregoing data may be used and disclosed in accordance with this Privacy Policy and the privacy policy of the company providing the ad serving technology. You recognize and agree that the advertising companies who deliver ads for Alchestar may combine the information collected with other information they have independently collected from other services or products. These companies collect and use information under their own privacy policies. These ad serving technologies are integrated into Services; if you do not want to be subject to this technology, do not use or access Services. Although Alchestar takes commercially reasonable steps to instruct such advertising companies to comply with the terms and conditions of this Privacy Policy, Alchestar does not have access to or control of third party technologies.

Opt-Out

There are multiple opt-out options for users of this Application: Opt-out of all information collection by uninstalling the Application: You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. Opt-out from the use of information to serve targeted advertising by advertisers and/or third party network advertisers: you may at any time opt-out from further allowing us to have access to your location data by disabling the Application’s access to the location services on your mobile device. Please refer to the device manufacturer for details on how to perform this procedure.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Children

We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@alchestar.com. We will delete such information from our files within a reasonable time.

Payment Information

All billing and financial information is processed by third-parties (e.g., Apple, Google). Alchestar Games does not process, store or share any billing information.

Push Notifications & Local Notifications

With your consent we may send push notifications to your device to provide game updates and other relevant messages. You may disable these messages at any time by turning off the notifications from the “options” or “settings” page within the Application.

Customer Support

When you ask for support, we will collect and store the contact information you provide and information about your game play or activity. We will also store the correspondence and any information contained within.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@alchestar.com.

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