Last updated September 24, 2018
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We never get nor share your information with anyone.
Information and Data We Collect from You
When you use our Services, you may give us your contact information directly on our website, generally your name and email address. We also collect certain information and data, such as your application usage, access, session times and in-app purchases, your unique device ID, hardware type, the version of your operating system (“OS”), your device name, your name, email address and cover photos (if you have connected to Facebook or Google+), and your general (city/country) location (based on your Internet Protocol (“IP”) address). In addition, we create a unique user ID to track your use of our Service. This unique user ID is stored in connection with your profile information to track the Alchestar games you are playing. We may occasionally send you push notifications through our mobile applications to send you game updates, high scores and other service related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings. We may collect non-personal information about you through our Service. Such information may include your operating system type and version, and the time and date of your visit to the Service.
How We Use Your Information
Alchestar primary goals in using your information are to create your account, provide Services to you, troubleshoot, improve and optimize our Services, contact you, conduct research and create reports for internal use. We use information collected through our Service for purposes described in this Policy or disclosed to you in connection with our Service. For example, we may use your information to:
- Create game accounts and allow users to play our games;
- Identify and suggest connections with other Alchestar users;
- Operate and improve our Services;
- Understand you and your preferences to enhance your experience and enjoyment using our Services;
- Respond to your comments and questions and provide customer service;
- Provide and deliver products and services you request;
- Deliver advertising and marketing and promotional information to you;
- Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
- Communicate with you about promotions, contests, rewards, upcoming events, and other news about products and services offered by Alchestar and our selected partners;
- Conduct and administer contests promoted by Alchestar;
- Enable you to communicate with other users;
How We May Disclose Your Information to Third Parties
Ad Serving Technology
There are multiple opt-out options for users of this Application: Opt-out of all information collection by uninstalling the Application: You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. Opt-out from the use of information to serve targeted advertising by advertisers and/or third party network advertisers: you may at any time opt-out from further allowing us to have access to your location data by disabling the Application’s access to the location services on your mobile device. Please refer to the device manufacturer for details on how to perform this procedure.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at firstname.lastname@example.org. We will delete such information from our files within a reasonable time.
All billing and financial information is processed by third-parties (e.g., Apple, Google). Alchestar Games does not process, store or share any billing information.
Push Notifications & Local Notifications
With your consent we may send push notifications to your device to provide game updates and other relevant messages. You may disable these messages at any time by turning off the notifications from the “options” or “settings” page within the Application.
When you ask for support, we will collect and store the contact information you provide and information about your game play or activity. We will also store the correspondence and any information contained within.